RETURNS POLICY
If you are not completely satisfied with your Shy Skin online order, we may offer an exchange or refund, provided our returns policy conditions are met.
The following conditions are applicable to all exchanges and refunds:
- Products must be returned within 30 days of the date of purchase.
- All returned items must be in new and unused condition.
- Hygiene stickers and swing tags must remain attached.
- Underwear must be worn when trying on swimwear. We may refuse returned items where we reasonably consider that this condition has not been met.
- The customer is responsible for any postage fees for returns.
Exchanges
If your garment does not fit as you expect, we will do our best to exchange it for you where possible. Contact Us to discuss your requirements. Our team will advise availability for your exchange.
Refunds
We do not refund for change of mind, however, in the case of a genuine product fault we will provide a full refund including reasonable return postage cost.
RETURNS FORM
Complete the following to Initiate a return request. Include your order number and details of the item you wish to return.
A team member will be in contact within 24 hours or next business day.